Privacy Policy

Hanaguruma Co., Ltd. and the rent-a-car service, which the Osaka Car Rental group presides over, franchisee companies of Osaka Car Rental ("an Osaka Car Rental group" as follows), recognize the importance of personal information protection and comply with the "law on the protection of personal information" and this privacy policy. To offer better products and services, we establish the following information protection policy. We seek necessary and appropriate protection of personal information and privacy.

Definition of Personal Information

Personal information is data about an individual visitor (called "personal information" hereafter), including information that can identify the visitor, such as their name, address, and phone number. This includes any information that can distinguish an individual when combined with other data.

Compliance with Laws and Regulations

The Osaka Car Rental group complies with laws and regulations related to personal information protection and internal company policies regarding visitor information.

Proper Acquisition

The Osaka Car Rental group does not acquire visitor personal information by false or improper means.

Purpose of Use

The Osaka Car Rental group acquires and uses customers' personal information for the following purposes. We clearly state the purpose in advance when acquiring customer information unless specified otherwise.

• As a business licensed to provide rent-a-car services, to fulfill obligations required for lease certification when concluding lease contracts.
• To offer rent-a-car and related services to visitors.
• To verify and evaluate customer identity.
• To provide information on various products and services handled by the Osaka Car Rental group, such as after-sale services, events, and campaigns via email.
• To conduct surveys for improving customer satisfaction and developing new products handled by the Osaka Car Rental group.
• To generate statistical data by aggregating personal information in a way that individuals cannot be identified.
• To detect and prevent fraudulent activity with card-issuing companies by providing necessary personal information (e.g., email, billing, and shipping addresses).

Joint Use

The Osaka Car Rental group may jointly use the following personal information as needed within the purposes listed.

• Full name, date of birth, sex, address, phone number, email address, driver's license number, qualification day, customer number, office details (name, position, phone number), usage history, transaction details.
• Personal information relevant to other products and services provided by the Osaka Car Rental group.

Range of Joint Users

Personal information will be used within the Osaka Car Rental group by companies and employees directly involved.

Disclosure to Third Parties

The Osaka Car Rental group will not disclose personal information to third parties except in the following cases:

• When consent has been obtained from the customer.
• When required by law.
• When necessary for protecting human life, health, or property and obtaining the visitor's consent is difficult.
• When necessary for public health improvement or child welfare and obtaining the visitor's consent is difficult.
• When necessary to assist national or local authorities in fulfilling duties as prescribed by law, where obtaining the visitor's consent might interfere with such duties.

Disclosure, Correction, Deletion

The Osaka Car Rental group strives to maintain accurate and up-to-date personal information. Upon request, we disclose any personal information held by the Osaka Car Rental group according to a predefined procedure. If information is found to be incorrect, we promptly correct or delete it.

Safety Management

The Osaka Car Rental group takes necessary and appropriate steps to prevent leakage, loss, or other safety risks to the personal information in our possession.

Employee Education and Supervision

The Osaka Car Rental group provides ongoing education and supervision to employees handling personal information to ensure its safe management.

Supervision of Trustees

The Osaka Car Rental group conducts necessary and appropriate supervision over entrusted parties to ensure they safely manage personal information when handling all or part of it on our behalf.

Complaint Handling

The Osaka Car Rental group responds promptly and appropriately to complaints regarding the handling of personal information.