The minimum age requirement is 23 years old, and you must have held a valid driver's license for at least three years. For manual transmission (MT) vehicles, you must have had an MT license for at least three years.

No, you must be 23 years old or older to meet the Terms of Use.

No, you must have an international driver's license issued under the Geneva Convention (Road Traffic Convention of September 19, 1949) to drive in Japan. Some countries also require a translation. You must obtain these documents in your home country before arriving in Japan. Please check the required documents in advance.

Yes, member registration is required. Please follow the instructions in the provided documents and enter your details accurately.

Reservations must be made in the name of the borrower. The reservation applicant, borrower, and credit card holder must be the same person. The person making the reservation must be present at the store when picking up and returning the vehicle.

To reserve a rental car, you must be signed in. You'll need to provide your international driver's license, passport, and credit card information.

To cancel your reservation, please contact the store where the reservation was made via email. Depending on the cancellation date, a cancellation fee may apply.

Please email the store where you made the reservation. Some changes may not be accepted depending on the request. Modifying the date and time may result in cancellation fees in certain cases.

If you cancel more than 7 days before your scheduled pickup, no cancellation fee will apply. However, if you cancel within 6 days before the pickup date, a cancellation charge will be applied.

Due to laws and regulations, we cannot provide or arrange chauffeur services with rental vehicles.

If you have a specific vehicle in mind, we recommend making a reservation. Even if you plan to choose a car upon arrival at the shop, an online reservation is still required.

Reservations can be made up to two months in advance.

To modify your reservation, please contact the store mentioned in the automatic reply email you received when booking, or send a message through the inquiry page. Some changes may not be accepted depending on the nature of the request.

No, the rate will not be reduced if you arrive late, as we hold the vehicle for you starting from your reserved time. If there is no communication and you arrive more than an hour late, your reservation may be canceled.

Emails may be filtered into your junk or spam folder, especially if you use free email services like Hotmail or Yahoo. Please check your "junk mail" or "deleted mail" folder for the automatic reply.

Emails may be filtered into your junk or spam folder, especially if you use free email services like Hotmail or Yahoo. Please check your "junk mail" or "deleted mail" folder for the automatic reply.